Connecting or Pairing Mobile Phones to the Hearing Aids

how to connect or reconnect mobile phones
to the hearing aids

and what apps go with which manufacturer.

How to pair iPhone

After hearing aids are connected, go to the App Store and
download the appropriate app for your hearing aids.

How to reconnect hearing aids to an iPhone

How to pair Android

Mobile Phone Applications

Apple and Google Store

Phonak/Unitron pairing

Connecting Phonak/Unitron hearing aids to an Android smartphone

Phonak/ Unitron hearing aids connect directly to Android smartphone

Instruction video:
https://marvel-support.phonak.com/en/android/

  1. Go to the Android phone’s home screen and tap on the “Settings”
  2. In the settings menu, tap on the Bluetooth icon.
  3. Tap on the slider button to turn Bluetooth on.
  4. First open for 5 seconds and then close the battery doors, or switch the hearing aids off and on again, if you have rechargeable Phonak Marvel hearing aids.
  5. On the Android phone, you will now see a message, “Available Devices.”
  6. The name of your Phonak Marvel hearing aids will appear on the screen with a telephone icon next to it. Tap on it to select.
  7. A connection beep will be heard in the paired hearing aid.

Your Android phone is now connected to your Phonak Marvel hearing aids.

Connecting iPhone
to
Phonak hearing aid

How to connect iPhone to a Phonak hearing aid / iPhone and Phonak hearing aid pairing
  1. Go to your iPhone home screen and tap on the “Settings”
  2. In the settings menu, tap on the ”Bluetooth”
  3. Tap on the slider button next to Bluetooth to turn Bluetooth On.
  4. First open for 5 seconds and then close the battery doors, or switch the hearing aids off and on again, if you have a rechargeable Phonak hearing aids.
  5. After several seconds, the name of your Phonak/Unitron hearing aids will appear on the iPhone screen. Tap on it to select.
  6. You will now see a message, “Bluetooth Pairing Request” Click “Pair”.
  7. A connection beep will be heard in the paired hearing aid.

Your iPhone is now connected to the Phonak/Unitron hearing aids.

Please note: Phonak has noticed that with some iPhone XS, iPhone XS Max and iPhone XR, there may be intermittent connectivity issues during phone calls when using Phonak Marvel hearing aids. The issue will be solved with the latest Phonak Marvel firmware update. Please contact your hearing care professional to improve the compatibility of your Phonak Marvel hearing aids with iPhone XS, iPhone XS Max and iPhone XR.

Connecting an Android smartphone to the myPhonak app

How to connect an Android smartphone to the myPhonak app

Please note: The initial setup of the app can take some minutes because we must initialize the functionalities for you. You only need to follow the onboarding instructions and pairing once, afterwards the hearing aids will connect automatically whenever you open the app.

Carefully follow the instructions in the app or the following steps:

  1. Install the app from the Google Play Store

Phonak app name: myPhonak

https://play.google.com/store/apps/details?id=com.sonova.phonak.dsapp

Unitron app name:  Unitron Remote Plus

https://play.google.com/store/apps/details?id=com.sonova.unitron.rcapp&hl=en

  1. On your smartphone open the app and click “Next”.
  2. Walk through the “welcome screens”.
  3. Read and “Accept” the Privacy Notice.
  4. If you like, you can share usage data with us.  Find more details in the Privacy Notice of the app.
  5. Make sure that Bluetooth is enabled on your iPhone.
  6. For the initial setup of the app Location Services must be enabled on your smartphone. After the initial setup you can disable Location Services again.
  7. Reboot the hearings aids following the instructions in the app.
  8. Tap “Continue” to search for the hearing aids.
  9. The app will start searching for the Phonak hearing aids.
  10. Once they are found, tap “Select.”
  11. Allow some time for the app to connect to both hearing aids and confirm the action for each hearing aid in the dialog.
  12. After the hearing aids are connected tap “Ok”.
  13. Once completed, you will see a confirmation screen and will be automatically redirected to the main screen.

Connecting iPhone to the myPhonak app

How to connect an iPhone to the myPhonak app

Please note: The initial setup of the app can take some minutes because we must initialize the functionalities for you. You only need to follow the onboarding instructions and pairing once, afterwards the hearing aids will connect automatically whenever you open the app.

Carefully follow the instructions in the app or the following steps:

  1. Install the app from the App Store.

Unitron app name:  Unitron Remote Plus

https://apps.apple.com/us/app/unitron-remote-plus/id1256680977

My Phonak

https://itunes.apple.com/us/app/phonak-remote/id1332662924

  1. On your smartphone open the app and click “Next”.
  2. Walk through the “welcome screens”.
  3. Read and “Accept” the Privacy Notice.
  4. If you like, you can share usage data with us.  Find more details in the Privacy Notice of the app.
  5. Make sure that Bluetooth is enabled on your iPhone.
  6. Reboot the hearings aids by following the instructions in the app.
  7. Tap “Continue” to search for the hearing aids.
  8. The app will start searching for the Phonak hearing aids.
  9. Once they are found, tap “Select.”
  10. Allow some time for the app to connect to both hearing aids and confirm the action for each hearing aid in the dialog.
  11. After the hearing aids are connected tap “Ok”.
  12. Once completed you’ll see a confirmation screen and will be automatically redirected to the main screen.